33 metrics for digital platforms – a free e-book
29.03.2018 - Read in 1 min.
To improve things, you must first be able to measure them... 33 metrics is a must-read for anybody thinking about measuring not only user satisfaction, but also the quality of their digital product (e.g. technological debt).
If you want to receive precise data concerning your system, use metrics. What is a metric? Simply said, it is a numerical value which determines a characteristic of a given system – for instance, time which the system needs to be operational after booting.
Using metrics is the first step towards an honest evaluation of the functional quality of software. A very important KPI for the organization can be created based on them. Such KPIs can, for instance, evaluate user satisfaction levels or user loyalty.
When should you implement metrics?
While metrics are worth implementing right at the start, they become especially important once the system user base starts to grow at a regular pace and you wish to ensure their high satisfaction level.
What to measure?
Metrics encompass evaluations of product quality, ongoing processes and generated benefits. Based on our own experiences, we prepared a set of guidelines that will help you maintain high quality, efficiency and system availability. Using them supports all phases of software development.
Why are metrics effective?
Well matched metrics help to maintain high user satisfaction. That translates to providing users with better, more efficient and more enjoyable user experience while using the system.
What is the business value of implementing metrics?
First, metrics are the first step towards an honest evaluation of the functional quality of the software and user satisfaction. Second, they make it possible to consciously monitor how changes in software influence said parameters and how to work towards their improvement. If efforts are properly aimed, both customer experience and customer loyalty towards the product will increase, followed by the brands market value. How do you benefit from using metrics well-matched for your system? You save time and avoid additional costs thanks to errors being detected in real-time. Accurate software parameters are the first step towards higher sales and lower customer support costs.
Download free whitepaper and learn more
33 metrics for digital platforms